Cancellation & Refund Policy:

Last updated on 12-10-2025 03:05:12

REFINE ALPHA METALS AND RECYCLES PRIVATE LIMITED believes in helping its customers as

far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.

However, the cancellation request may not be entertained if the orders have been communicated to the

vendors/merchants and they have initiated the process of shipping them.

• REFINE ALPHA METALS AND RECYCLES PRIVATE LIMITED does not accept cancellation

requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the

customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his

own end. This should be reported within 30+ Days days of receipt of the products. In case you feel that

the product received is not as shown on the site or as per your expectations, you must bring it to the

notice of our customer service within 30+ Days days of receiving the product. The Customer Service

Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer

the issue to them. In case of any Refunds approved by the REFINE ALPHA METALS AND

RECYCLES PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end

customer.